Inspiring Curiosity Through Voice

Pactera EDGE has been recognized by Information Services Group (ISG), a leading global technology research and advisory firm, for its role in one of the top 25 examples of digital transformation in the past year, as featured in the newly published ISG book, Scaling Digital: 25 Stories of Innovation.
ISG Winner

EXECUTIVE SUMMARY

Knowledge is arguably the most important thing people can share, and Encyclopaedia Britannica (EB) has been sharing knowledge for more than 250 years. Adults may remember encyclopedias as large printed tomes, but Britannica took the lead in digital publishing four decades ago and is now providing information to a new generation the way it wants it. The company is exploring new technologies to connect with new users. In this case, EB aimed to inspire the curiosity of children with its vast source of knowledge by making learning an adventure. EB partnered with Pactera EDGE to navigate the emerging voice-technology space to develop a “lovable” learning experience in the form of a game, using several kid- focused design insights. 

Guardians of the Galaxy screenshot

 

THE CHALLENGE 

“Lovable” design requires an understanding of the people being created for, so it was important to realize not only how kids play games but also how they learn. Early in the project the Pactera EDGE innovation team gathered key insights: Kids are uncomfortable when they don’t recognize a structure with an achievable goal, they won’t explore when failure leads to negative consequence, and a child’s imagination requires experiences, not descriptions. Pactera EDGE partnered closely with award-winning writers and editors at EB to guide development of the game’s setting, content, characters, story and imagery. 

 

SOLUTION AND SCOPE 

They drew on EB’s vast historical archives to ensure that the game’s fictional narrative is historically accurate. The finished product was EB’s “Guardians of History,” a voice-controlled adventure where kids time travel through ancient history. Children can easily access an educational and enjoyable experience from their smart speakers. The game became so widely lauded that voicebot.ai named EB one of the Top Twenty Brand Innovators in Voice Technology for 2019. EB clearly knows the future is digital and is actively taking steps to be at the forefront. 

guardians of the galaxy screenshot 2

 

AMAZON UNDER THE HOOD

Amazon simple storage service (S3) was the right fit as the object storage platform to bring Encyclopedia Britannica’s curated content to young learners. As Amazon S3 copies and stores data across multiple systems, it fit EB’s diverse use cases from the Guardians of the Galaxy website to the voice-activated Alexa mobile application.  With Alexa, users can continue learning through their voice.  The team at EB needed a secure platform to prevent unauthorized access, data failures, errors and threats. Amazon Cloud Watch’s monitoring system provides the team with visibility into resource allocation to optimize resource utilization. The result is a seamless and highly responsive web and mobile app experience. But all of this is under the hood. When young learners engage with EB’s content, they don’t think about the technology, they focus on the fun. 

Alexa Skills architecture

 

To see our winning entry as a Top 25 Transformation Case Study on the ISG Website, please visit HERE.

For more information, please contact us HERE.